> For the complete documentation index, see [llms.txt](https://raia2.gitbook.io/raia/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://raia2.gitbook.io/raia/raia-cx/agent-management.md).

# Agent Management

## Info Tab

The Info Tab is where you'll be able to edit the Exterior of your AI Agent.

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2F6lrBr5IZPPoAqMvaDTaF%2Fimage.png?alt=media&amp;token=14f2c8f6-70a3-4612-8aac-9ead80a18f8d" alt=""><figcaption></figcaption></figure>

## Agent Name Public & Internal.

The **Public Name** is the name users will see when interacting with the AI agent, while the **Internal Name** is used behind the scenes to uniquely identify and manage the agent in your system.

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FSb9EFrjwOSQWFboDGILM%2Fc7339d6c-4770-48a8-b8f5-d5a6746a41c2.png?alt=media&amp;token=503f96c7-a386-4520-9e5a-54a9dd0e2576" alt=""><figcaption></figcaption></figure>

## Description

The descriptions allows those within the Organization to see the purpose of the AI Agent by giving it a description.

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2Fv8hSJQeIYlzRpRMvGyGH%2Fimage.png?alt=media&amp;token=ddfe2d42-ddae-4930-8d50-98e6ffe829a5" alt=""><figcaption></figcaption></figure>

## Disclaimer

This serves the purpose of telling the user a disclaimer within the Live Chat before fully interacting.

<div align="center"><figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FQSjNZPzBVqymIEE3kpsP%2Fimage.png?alt=media&amp;token=c5910847-128f-40c3-a85b-19d2aaa390ad" alt="" width="563"><figcaption></figcaption></figure></div>

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FVFxUXpbfnMa6I3zZbf8r%2Fimage.png?alt=media&amp;token=eb875325-a566-4cf2-8cb5-8e0b900a1d1d" alt="" width="275"><figcaption></figcaption></figure>

## Tags

Tagging an AI agent helps categorize and organize it by function or department—like Sales or Support—making it easier to manage, filter, and assign within large teams or systems.

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FILngCbOhpcs2fjCV5Tr9%2Fimage.png?alt=media&amp;token=a8ed31ec-0b02-46a1-881a-d2d44d5dd5c9" alt=""><figcaption></figcaption></figure>

## [Agents Tab Full Showcase](https://www.youtube.com/watch?v=FE4Stzy5fTk)

{% embed url="<https://www.youtube.com/watch?v=FE4Stzy5fTk>" %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://raia2.gitbook.io/raia/raia-cx/agent-management.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.