> For the complete documentation index, see [llms.txt](https://raia2.gitbook.io/raia/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://raia2.gitbook.io/raia/raia-cx/agent-skills/agent-scoring-skill.md).

# Agent Scoring Skill

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2F7SuppnUdynniRm3cBbhy%2Fimage.png?alt=media&amp;token=2bb4a282-d108-40f3-9e1a-57c54fa270db" alt=""><figcaption></figcaption></figure>

## Ability to customize Scoring Prompt

The Conversation Scoring Skill allows the AI to rate interactions based on engagement and effectiveness, helping identify quality levels and areas for improvement through a standardized scoring system.

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FnuIregaQng5P6eTF2w6i%2Fimage.png?alt=media&amp;token=8480e2a8-ed2f-4c65-b05a-5295e77e6e84" alt=""><figcaption></figcaption></figure>

## Ability to customize Conversation Summary Prompt

This prompt guides the AI to generate a clear, objective summary of a conversation by highlighting key topics, engagement level, response clarity, and how well the user's needs were met.

<figure><img src="https://1905631084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEwGkQrKpAAj0jhmC3fkJ%2Fuploads%2FRXC7FEXJvZiRK3gGapvy%2F1d9df950-dd25-4094-8eb2-81de4dedc17a.png?alt=media&amp;token=c268bbc7-3888-4ec2-8614-bca1477d1716" alt=""><figcaption></figcaption></figure>

## [Agent Scoring Skill Video Tutorial](https://www.youtube.com/watch?v=qj-quHneNlg)

{% embed url="<https://www.youtube.com/watch?v=qj-quHneNlg>" %}


---

# Agent Instructions
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