Human Feedback

🧠 How to Provide Human Feedback in Copilot to Train Your AI Agent

Training an AI Agent isn’t a one-time event—it’s a continuous process. That’s why RAIA’s Copilot includes built-in tools to help you easily review, rate, and improve your Agent's responses with human feedback.

Whether the AI gave a perfect answer or totally missed the mark, your feedback helps the Agent learn from real-world interactions and perform better over time.

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👀 What is Human Feedback in Copilot?

RAIA allows Admins and Users (with proper permissions) to leave feedback on any AI-generated response. This feedback can be:

• A simple thumbs up or thumbs down

• A written comment explaining why

• A suggested replacement response

• A toggle to include the feedback in future training

You can leave feedback directly within any conversation in Copilot, no matter where the conversation originated (SMS, Email, Live Chat, or Copilot itself).

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🔧 How to Leave Feedback in Copilot

Here’s how to provide feedback that improves your AI over time:

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1. Open Copilot and Go Into a Conversation

• Go to https://raiaapp.com and log in
• Select the AI Agent you'd like to review

• Use Admin Mode (if available) to see all threads

• Click on a conversation that includes AI responses you want to evaluate

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2. Review the AI’s Messages

• Scroll through the thread and locate any AI-generated message

• You’ll see thumb icons under each AI message:

  • 👍 = Good response

  • 👎 = Needs improvement

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3. Click a Thumb to Rate the Message

When you click a thumb, a feedback modal will appear where you can add more detail:

Feedback Modal Fields:

Field	Description
Comment (optional)	Explain why the response was good or bad
Suggested Replacement (optional)	Provide a better version of the response
Include in Training (toggle)	Choose whether to submit this feedback to training memory

💡 You can copy the original response into the replacement field and tweak it, rather than starting from scratch.

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4. Submit Feedback

Once your feedback is complete:

• Click Submit

• Your comment is saved to the message

• The system stores it for admin review and training updates

You’ll also see a confirmation that your feedback has been saved.

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🧪 Where Does the Feedback Go?

All submitted feedback is:

• Logged to the conversation and visible in the thread history

• Available in Admin Mode for future reference

• Eligible to be added to training memory by an admin

• Used to fine-tune agent behavior and responses in the next update cycle

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🧠 Best Practices for Effective Feedback

Tip	Why It Matters
Be specific in comments	Helps identify the exact issue or strength
Use suggested replacement field	The AI learns from high-quality rewrites
Focus on tone, relevance, and accuracy	These are the most common failure points
Don’t skip positive feedback!	Reinforces good patterns the AI should keep

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🧩 Bonus: Train from a Conversation

In Admin Mode, you can take an entire conversation thread and:

• Mark it as useful

• Add it to the Agent's training memory

• Use it as a future benchmark for behavior

This is especially powerful for edge cases or high-value scenarios (like onboarding or escalation responses).

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✅ Summary

RAIA’s Human Feedback tools in Copilot allow your team to:

• Review conversations across all channels

• Rate individual AI messages

• Suggest improvements with natural language

• Contribute directly to agent training—without writing code

It's the easiest way to make your AI smarter, more helpful, and better aligned with your team’s needs.