SMS

Here’s a complete breakdown of how to configure and set up the SMS Skill in raiaAI’s Launch Pad. This skill allows your AI agent to engage with users through two-way text messaging using a phone number assigned via Twilio.

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SMS Skill Setup Guide in Launch Pad

1. Assign a Phone Number

• Country Code (Required): Select the country. This determines the pool of numbers.

• Phone Number Assignment (Automatic): Once the country is selected, a Twilio number is auto-assigned.

  • You can refresh to get a different number before setup is finalized.

  • Note: After setup, the number cannot be changed.

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2. Configure the Messaging Template

This is what users will first receive when the agent sends a text.

• Default SMS Introduction (Required): A welcome or context-setting message, e.g.:

  "Hi! I'm Alex, your AI assistant. I’m here to help you with your questions and can connect you with a human if needed."

• SMS Signature (Required): Adds a branded closing to each message, e.g.:

  “— The Acme Team 🚀”

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3. Send Test Message

• Send Test Button: Use this to preview what the intro and signature look like when sent. It ensures formatting and tone are on point before you go live.

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4. Save Settings

• Finalize all the above fields and click Save to activate the skill.

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⚠️ Key Notes

• All fields (intro + signature) are required. You can’t proceed without them.

• Once the number is assigned and setup is completed, it is locked.

• SMS skill is subject to Twilio compliance rules (e.g., opt-out handling with “STOP”).

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🔐 Optional Add-ons to Consider (via Campaigns or Functions)

• Opt-out Logic: Auto-handle responses like "STOP" or "UNSUBSCRIBE"

• Time Zone Control: Avoid sending messages during off-hours (via campaign logic)

• Reply Triggers: Set up keyword-based flows or webhooks

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