raia
  • Welcome to raia v2
  • Why use raia
  • Core Features of raia
  • Multi-Agent Architecture
  • Launching an AI Agent
    • Step-by-Step Guide
  • AI Training
    • Setup of Instructions
    • Documents for Training
    • Setup of Knowledge Base
  • AI Agent Skills
  • Setup of Skills
    • Live Chat
    • SMS
    • Email
    • Voice
    • Scoring
    • Webhooks
    • API
    • Live Chat SDK
    • Functions
    • Memory
  • AI Agent Packs
  • Multi-Level Access & Agent Security
  • Setup of Access Control
  • Integration & Workflow
    • n8n Node
  • Monitoring & Reporting
  • API Documentation
  • Sample AI Agent Roles
    • AI Sales Agent
    • AI Support Agent
    • AI Content Writer
    • AI Project Manager
  • Copilot
    • Copilot vs Chat GPT
    • How it works
    • Admin Mode
    • Human in the Loop
    • Human Feedback
  • OpenAI Integration
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  1. Setup of Skills

Live Chat

PreviousSetup of SkillsNextSMS

Last updated 1 month ago

Setting up the Live Chat Skill in raiaAI’s Launch Pad involves a structured configuration process, broken into sections for content, customization, security, and design. Here's a step-by-step guide:

1. Welcome Screen & Introduction

This is what the user sees first when they initiate a chat.

  • Introduction Message (Required): Write a friendly greeting explaining who the AI agent is and how it can help.

  • Predefined Options (Optional): Up to 4 prompts (e.g., “Book a Demo”, “View Pricing”) to guide the user.

  • Disclaimer (Optional): Add a note such as “This chat is powered by AI and may have limitations.”

2. Custom Links

Let users easily access key pages (e.g., Contact, Docs).

  • Add Link: Set the link name (e.g., “Visit FAQ”) and URL.

  • Multiple links supported Each link appears as a button in the chat.

3. Design Settings

Customize the look and feel of the chat widget.

  • Primary Color (Optional): Pick a color using the HEX or RGB code (e.g., #1E90FF for Dodger Blue).

  • Chat Icon (Optional): Upload a branded image that will show in the chat UI.

4. Security Settings

Control who can access the chat.

  • IP Restrictions (Optional): Add allowed IP addresses to limit access (e.g., only company IPs).

  • Geographic Restrictions (Optional): Select allowed countries (users outside these locations will be blocked).

5. Live Preview & Dynamic Widget

As you fill out content, the widget on the right updates in real-time to show how your chat will appear to users.

6. Save and Test

  • Save Button: Finalizes the setup.

  • Embed Code Button: Use this to get the HTML snippet to embed the chat widget on your site.

💡 Pro Tip: Use “Optimize with AI” on inputs like the welcome message or disclaimers. It will suggest polished, user-friendly copy based on your context.

Would you like a visual mockup or embedded code sample for testing the widget on your site?