Live Chat
Setting up the Live Chat Skill in raiaAI’s Launch Pad involves a structured configuration process, broken into sections for content, customization, security, and design. Here's a step-by-step guide:
1. Welcome Screen & Introduction
This is what the user sees first when they initiate a chat.
Introduction Message (Required): Write a friendly greeting explaining who the AI agent is and how it can help.
Predefined Options (Optional): Up to 4 prompts (e.g., “Book a Demo”, “View Pricing”) to guide the user.
Disclaimer (Optional): Add a note such as “This chat is powered by AI and may have limitations.”
2. Custom Links
Let users easily access key pages (e.g., Contact, Docs).
Add Link: Set the link name (e.g., “Visit FAQ”) and URL.
Multiple links supported Each link appears as a button in the chat.
3. Design Settings
Customize the look and feel of the chat widget.
Primary Color (Optional): Pick a color using the HEX or RGB code (e.g., #1E90FF for Dodger Blue).
Chat Icon (Optional): Upload a branded image that will show in the chat UI.
4. Security Settings
Control who can access the chat.
IP Restrictions (Optional): Add allowed IP addresses to limit access (e.g., only company IPs).
Geographic Restrictions (Optional): Select allowed countries (users outside these locations will be blocked).
5. Live Preview & Dynamic Widget
As you fill out content, the widget on the right updates in real-time to show how your chat will appear to users.
6. Save and Test
Save Button: Finalizes the setup.
Embed Code Button: Use this to get the HTML snippet to embed the chat widget on your site.
💡 Pro Tip: Use “Optimize with AI” on inputs like the welcome message or disclaimers. It will suggest polished, user-friendly copy based on your context.
Would you like a visual mockup or embedded code sample for testing the widget on your site?
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